Notwithstanding delays regarding increased demand and/or COVID-19, all orders are processed + shipped from our facility within 3-5 business days. Any delays in processing times will be noted on the checkout page before placing an order.
We offer free ground shipping on all domestic orders over $75 USD within the United States. Once picked up and scanned in by USPS, orders shipped take approximately 2-5 business days to arrive, depending on location, conditions, and carrier availability.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.
Please ensure that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
We do not offer expedited shipping at this time.
We do not ship internationally at this time. We intend to ship to Canada and overseas soon!
DAMAGES, EXCHANGES, RETURNS & OTHER ORDER ISSUES
The satisfaction of our customers is what keeps us passionate about our brand. If for any reason you are unhappy with a product you have purchased from us, please use the Contact Us form to submit a request for an exchange or a return.
All returns or exchanges must be processed within 30 days of receiving your order and we require that you submit a proof of purchase (e.g. your order number or order confirmation email).
If your order arrived damaged or you are experiencing an issue with anything you have purchased from us, please include photos and a description of the issue in your Contact Us and we’ll get to work on your replacement or exchange as soon as we can.
Refunds are issued only for unused and undamaged products. Please start the return process with with us via a Contact Us first, and then return your items to:
FLINT CANDLE CO.
PO BOX 13516
FLINT, MI 48501
Refunds are applied to the returned product only. Refunds are not issued for shipping fees. As a small business, we are unable to compensate you for return shipping costs. Once a refund has been processed, it takes around 3-10 business days to appear on your card or payment method used for purchase.
We do not accept returns or offer refunds for discounted and/or sale items. This includes any products purchased during a promotion, with gift card(s), limited edition/collaborations or third party products.